Google AdWords: reactivated

Sunday 13 November 2005

I wrote two weeks ago about Google cancelling my AdWords account. Since then, Google responded to my announcement of cutting off their payment. They sent me an email that apologized for my frustration and said, "Enter a new credit card number, and your account will be reactivated." I was skeptical, but tried it. After two days with the new number, the account was still not reactivated.

I sent another angry email that questioned whether they were even reading these emails properly. Finally, they responded saying the account had been reactivated, and indeed it has. So far, it has not been shutdown again.

So in a way, it is a happy ending: my ads are running, as I wanted them to. But I still never got an answer about why the account was closed in the first place, and it would have been good service for them to say something like, "We're sorry for the mess-up, here's a week of ads free." At the very least, they could have admitted it was a mistake, and apologized. So I'm reserving judgement on the whole experience.

Comments

[gravatar]
Peter Bengtsson 11:16 AM on 13 Nov 2005

Ever considered Yahoo's ads? I haven't but curious if you've given it a chance.

Personally I'm really keen on using their web api's because they're much faster than Google's so if their other web services are good, perhaps their ad stuff is good too.

[gravatar]
Ned Batchelder 2:56 PM on 13 Nov 2005

I hadn't ever considered Yahoo's ads. I'm not even familiar with their offerings. I guess I should look into them. One way to fight Google's hegemony is to be sure to give business to competitors.

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